I am a fearless customer advocate, a devoted leader, and an all around do-good-er who focuses on the human elements of business: online communities, customer service, and customer education. I am proud to be leading community initiatives for Square.
Since 2008 I have worked with companies large and small, in both B2B and B2C industries, to help them deliver successful online community, social support, and customer education initiatives. I've built thriving communities, revived struggling communities, and have trained dozens of community managers on the various social science techniques that drive online engagement.
I am also a contributing author to the book How Companies Succeed in Social Business (Pearson, 2015), and in 2013 was named as one of the Top 100 Most Social Customer Service Pros on Twitter by Vala Afshar.